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How Microsoft can reinvent itself and win back its customer base

Microsoft is trying to convince people to use its new suite of Office products.A few months ago, a spokesperson told a Canadian newspaper, "You're going to need to upgrade your Office 365 subscription."Now, Microsoft is offering a special offer.For $1,200 a year, Microsoft's Office 365 suite includes a suite of new products, including a new online tool for managing documents,

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